This Acceptable Use Policy (“AUP”) outlines activities that are prohibited on the EventLuma platform.
All users, including organizers, vendors, and attendees, must comply with these requirements.
Users may not create, promote, or sell any of the following on EventLuma:
- Illegal Products or Services: drugs, controlled substances, weapons, counterfeit goods, or stolen property.
- Adult or Sexually Explicit Content: pornography, escort services, obscene or exploitative material.
- Fraudulent or Misleading Content: deceptive events, listings, or misrepresented services.
- Hateful or Harmful Events: content promoting hate, violence, harassment, or discrimination against protected groups.
- Intellectual Property Infringement: unauthorized use of copyrighted/trademarked materials (e.g., pirated music, movies, or logos).
- Restricted/Regulated Activities: unlicensed alcohol, tobacco, firearms, gambling, or other regulated services requiring legal approval.
- Applicable Laws: users must comply with local, state, federal, and international laws, including consumer protection, licensing, ticket sales, data privacy, and safety.
- Payment Partner Policies: by using EventLuma’s payment services, users agree to comply with PayPal’s Acceptable Use Policy and the rules of other payment processors and banking partners.
- Account Suspension/Termination: EventLuma may suspend or terminate accounts violating this AUP, the Terms of Service, or applicable law.
- Payout Withholding: fraudulent, deceptive, or prohibited activity may result in delayed, withheld, or reversed payouts.
- Reporting: EventLuma may report violations to law enforcement, regulators, or payment partners.
- No Liability: EventLuma is not liable for losses or damages resulting from enforcement actions.
- Geographic Eligibility: only users in the U.S. and Canada may create events.
- Draft Flow: all events begin in draft status until the organizer completes the Organizer Application (business details, ID verification, payout info).
- KYB Review: all organizers undergo Know Your Business (KYB) review. Approval required before publishing.
- Publishing Controls: organizers may create multiple drafts but cannot publish more than one active event at a time.
- Timing Restrictions: events created with start dates less than 7 days away are automatically rejected.
- Admin Oversight: all approvals/rejections are logged; admins may suspend or reject organizers/events at their discretion.