EventLuma – Host, Sell & Manage Events

Privacy Policy

Effective Date: 05/05/2025 | Last Updated: 06/25/2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use www.eventluma.com.

1. Information We Collect

Account details (name, email address, phone number, and password).
Event registration and ticketing information (guest names, payment details, preferences).
Business/vendor details (for organizers, vendors, and listings).
Technical data (IP address, browser type, device information, cookies).

2. How We Use Your Information

To process registrations, ticket purchases, and payments.
To communicate with you regarding your account, events, or support requests.
To improve our services, features, and security.
To comply with legal, tax, and regulatory obligations.

3. Sharing of Information

With event organizers, vendors, or service providers necessary to fulfill your registration or purchase.
With trusted third-party partners (e.g., Stripe, PayPal, SendGrid, Cloudinary) who process data on our behalf.
When required by law, regulation, or legal process.

4. Data Security

We use industry-standard encryption, access controls, and security practices to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You may request access, correction, or deletion of your personal data.
You may opt out of marketing emails by clicking “unsubscribe” in any message.
You may request portability of your data where applicable by law.

6. Cookies & Tracking

EventLuma uses cookies and similar technologies to improve site performance, personalize experiences, and analyze traffic. You may disable cookies in your browser, but some features may not work properly.

7. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

EventLuma is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy, contact us at privacy@eventluma.com.

We may collect the following types of information:

Personal Information: name, email address, phone number, billing/shipping details, account credentials (hashed).
Event & Transaction Data: events created, tickets purchased, guest lists/RSVPs, check-ins, order history, preferences you provide.
Payment Information: processed securely by third-party payment processors (e.g., PayPal). We do not store full credit/debit card numbers.
Organizer/Vendor Details: business information, public listing content, payout details, and verification data for KYB/KYC (as required by our payment partners).
Technical & Usage Data: IP address, device/browser type, operating system, pages viewed, referring URLs, and interaction logs used to improve performance and security.
Cookies & Similar Technologies: session cookies, analytics, and preference cookies that help us keep you signed in, personalize your experience, and analyze traffic. You can control cookies in your browser settings.
Communications: messages and support requests; we may send emails or notifications about purchases, events, account activity, or policy updates via our email providers.
Media & Files: images and documents you upload for events or listings, which may be stored with trusted hosting partners.

We use collected data for the following purposes:

Service Delivery: processing event registrations, ticket purchases, vendor listings, and related transactions.
Communication: sending order confirmations, event updates, service notices, and responding to support requests.
Platform Improvement: analyzing usage patterns, trends, and feedback to enhance functionality and user experience.
Security & Fraud Prevention: monitoring activity to detect unauthorized access, prevent fraud, and maintain system integrity.
Legal & Compliance: meeting our obligations under tax, regulatory, anti-fraud, and payment-partner requirements.
Marketing (with consent): sending promotional offers, newsletters, or event recommendations only if you have opted in. You may opt out at any time.

We do not sell or rent your personal data. We only share information when necessary to operate the EventLuma platform, and in the following circumstances:

Event Organizers & Vendors: to manage registrations, ticketing, guest lists, and service bookings related to the events or listings you engage with.
Payment Processors: such as PayPal, to securely process payments and comply with financial regulations (we do not store full card details).
Service Providers: trusted partners that help us operate our platform (e.g., email delivery via SendGrid, cloud hosting via Cloudinary, analytics, and customer support tools).
Legal & Compliance: when required by law, regulation, legal process, or to respond to lawful requests by public authorities, including law enforcement.

EventLuma uses cookies and similar tracking technologies to improve performance, personalize your experience, and analyze site traffic. These may include:

Essential Cookies: required for login, account security, and core site functionality.
Analytics Cookies: help us understand how users interact with our site and services (e.g., Google Analytics).
Functional Cookies: remember preferences such as language, event filters, and session settings.
Payment/Third-Party Cookies: set by trusted partners (e.g., PayPal) to securely process transactions.

You can manage or disable cookies in your browser settings. Please note that disabling essential cookies may affect site functionality.

You have the right to:

Access: request a copy of the personal data we hold about you.
Correction: update or correct inaccurate or incomplete information.
Deletion: request the deletion of your personal data, subject to our legal and payment-processing obligations.
Restriction & Portability: request that we limit the use of your data or provide a copy in a portable format where technically feasible.
Marketing Choices: opt out of promotional emails at any time by using the unsubscribe link or adjusting your account preferences.

To exercise these rights, please contact us at privacy@eventluma.com. For your security, we may require verification before fulfilling requests.

For privacy-related questions, data access requests, or concerns about how your information is handled, please contact us at privacy@eventluma.com.

For event-specific inquiries such as ticket transfers, refunds, or cancellations, please contact the event organizer directly.

We review all privacy inquiries promptly and aim to respond within a reasonable timeframe.