• If an event is canceled, ticket holders will be notified and refunded in accordance with the event organizer’s policy.
• If an event is rescheduled, ticket holders may be offered the option to transfer their tickets to the new date or request a refund (if permitted by the organizer).
• The event organizer or vendor is the Merchant of Record and is responsible for issuing refunds. EventLuma may assist with dispute resolution, but ultimate responsibility lies with the organizer/vendor.
• Service fees and processing charges (if any) may be non-refundable.

• Ticket transfers (changing the name or assigning the ticket to another person) may be permitted at the discretion of the event organizer.
• Some events may restrict or prohibit ticket transfers entirely.
• Attendees must contact the event organizer directly to request a transfer and confirm any applicable deadlines or fees.
• EventLuma does not guarantee ticket transfers and is not responsible for unauthorized resale or third-party transfers.

• Users are encouraged to first contact the event organizer or EventLuma Support to resolve any issues before initiating a chargeback or payment dispute.
• Unauthorized or fraudulent chargebacks may result in account suspension, delayed payouts, or permanent ban from the platform.
• Chargebacks are ultimately handled by our payment partners and their decision is final. EventLuma will provide supporting evidence during the dispute process.
• Excessive or abusive disputes may impact your ability to purchase tickets or host events on EventLuma in the future.

For event-specific questions, including ticket transfers, refunds, or cancellations, please contact the event organizer directly, as they are responsible for their policies.

If you need assistance with your EventLuma account, payment issues, or disputes, reach out to support@eventluma.com.